Refund policy

At Kounelakia, we want you to be happy with your purchase. This policy operates alongside your rights under the Australian Consumer Law.

 

Change of Mind

We do not offer refunds for change of mind, incorrect choice, or unwanted gifts.

At our discretion, we may offer an exchange or store credit provided that:

• the item is returned within 14 days of purchase;
• proof of purchase is provided;
• the item is unused, unworn and unwashed;
• all original tags and packaging are attached and in saleable condition.

Shipping costs are non-refundable for change of mind returns, and return postage is the responsibility of the customer.

 

Faulty or Incorrect Items

If your item is faulty, damaged, not as described, or not fit for its intended purpose, you may be entitled to a repair, replacement or refund under the Australian Consumer Law.

Please contact us as soon as possible at contact@kounelakia.com with your proof of purchase and details of the issue so we can assist.

Where a refund is applicable, it will be processed using the original payment method.

 

Gifts

If you have received an item as a gift and would like to return it, we’re happy to offer an in store exchange or store credit with no expiry (subject to the conditions above for change of mind returns).

Where a refund is required under Australian Consumer Law, any refund will be processed to the original payment method used for the purchase.

Items That Cannot Be Returned. Unless required under Australian Consumer Law, we cannot accept returns for:

• Sale or clearance items.
• Gift cards.
• Personal care or hygiene products where packaging has been opened or the product has been used.
• Items that have been used, washed, damaged after purchase, or are not in their original saleable condition.

 

How to Return an Item

Please email contact@kounelakia.com with your order number or proof of purchase before returning your item.

Customers are responsible for return shipping costs unless the item is faulty or we have made an error with your order.

For returned items valued over $50, we recommend using a tracked shipping service, as we cannot accept responsibility for items lost in transit.

 

Australian Consumer Law. Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.